contact canada customs about package

Packages that require further inspection or duty and tax assessment are held for further action. Depending on the nature of the item, this secondary inspection will either be conducted by the CBSA or by another government department or agency (Health Canada, CFIA, etc.) Coronavirus disease (COVID-19) Official travel advisories are in effect: Avoid non-essential travel outside Canada and avoid all travel on cruise ships outside Canada until further notice. Get in touch with customer support through email, phone, or social media. Upon arrival in Canada, all international mail items are presented by Canada Post to the CBSA for processing (6 days a week from 6 am to 11:59 pm (local time)). If the BSO determines that a mail item is not high-risk or prohibited from entering Canada and is not subject to duties or taxes, the item is released to Canada Post for delivery. If you owe duty and/or tax, it will be indicated on Form E14, CBSA Postal Import Form, which will be attached to your mail item when it is delivered. [email protected] For the latest Customs and Border Protection (CBP ... Air carriers are directed to contact the Regional Carrier Liaison Group for additional guidance. The Canada Border Services Agency (CBSA) screens all goods coming into Canada and examines more closely those that may pose a threat to the safety of Canadians. for their review. Attaching an incomplete document to your package is one of the main reasons your package may be ‘Held at Customs’. Border Services Officers (BSOs) examine mail to determine admissibility and identify goods subject to duties or taxes. The Agency uses risk management principles to expedite international trade mail without compromising the safety and security of Canadians. We are unable to provide tracking information for the items we are processing. BSOs select items that are potentially high-risk and require a more in-depth examination based on indicators. Additionally, receiving or sending cannabis in any form into or out of Canada … Customs, the government service responsible for administering international trade laws, inspects and regulates every shipment to make sure the contents comply with the … You may track your mail items via the Canada Post website. What’s inside the package or what’s the volume of the package or required documentation, these are the things on which time of package to clear customs depends. The Agency regularly monitors its operations and will adjust its staffing levels based on changes like increases in e-commerce (online shopping) and seasonal volume fluctuations. In cases where prohibited goods are detected, the CBSA will take appropriate enforcement action. Generally, the best way to contact carriers is by phone, but beware, often carriers use premium rate numbers which can quickly become … Live agents are available: Monday to Friday from 7 am to 8 pm (eastern time) Saturday, Sunday and Federal statutory holidays from 10 am to 6 … The status of a parcel sent to you from another country indicates that it is to be reviewed by customs. If there are concerns that the item may be inadmissible, wrongly labeled or contain contraband it will be referred for further inspection. Opening times: Monday to Friday: 8am to 6pm. We update. Delays can occur due to the package itself, its documentation or the volume of packages in customs at the time. A proper declaration must be made on any items being imported by mail. The Agency works to clear all packages as quickly as possible. See Canada Border Services Agency. Borders with Canada and Mexico: These … The Canada Border Services Agency would like to hear about your experience with us. If the recipient refuses the package, ... shipment has been transported to Canada via FedEx Express and it is identified as a temporary import shipment prior to customs release, FedEx Express will contact the importer advising them of the clearance options. Once your package has cleared customs, it is handed over to Canada Post for delivery. The Agency processes international mail 6 days a week from 6 am to 11:59 pm (local time) at three CBSA mail centres across Canada (Vancouver, Toronto and Montreal). However, based on multiple factors and a risk-management approach, the CBSA may require time to further inspect and process the good which may include referring it to the proper authorities (Health Canada, CFIA, etc.) I f your package is held at customs, you should c ontact the courier company in charge of your shipment. Check if import restrictions are causing customs delays. If you have tracking numbers, etc. When a good is mailed to Canada from abroad, the sender completes a customs declaration form which outlines the information found within Appendix A of D5-1-1, Canada Border Services Agency International Mail Processing System. Textphone: 0300 200 3719. Once a parcel is with CBSA, we cannot intervene or inquire about the status of the parcel. Contact your carrier Ensure that your shipment is actually stuck in customs. The CBSA does not contact the public by phone. Times for packages to clear customs vary. Despite the fact that cannabis (marijuana) is legal and regulated in Canada, it remains illegal to transport cannabis in any form – including any oils containing THC or cannabidiol (CBD), across Canada’s national borders whether you are entering or leaving Canada. The courier should have a record of your package's status and its current location. Unless you have received a notice of detention issued by U.S. Customs and Border Protection (CBP), the organization will be unable to track packages … The list of documents may vary for different products … While the item may still be under inspection by the CBSA or another government department, there is a chance the package may have been released to Canada Post and is being processed. If you're expecting a package and it is long overdue, or you think it may be lost in the mail, contact your local post office and request that a parcel tracer action be initiated to locate it. Here’s how the process works: What can I do if the parcel I am expecting is in customs? Please note: Once a parcel is with CBSA, we cannot intervene or inquire about the status of the parcel. Times for packages to clear customs vary. Canada Post is authorized to charge the recipient a handling fee of $5 for mail items and $8 for express mail items for collecting duties and taxes assessed by the Canada … Even though the customer did received the package. The time to complete the secondary inspection varies on a case by case basis. Most parcels/letters are released after initial inspection. The CBSA is well equipped to address volumes. Courier companies and postal services use customs brokers to get packages processed through Canada Customs at the Canadian border. Contact Us . If you are travelling to Canada or moving to Canada and would like information on customs issues, we invite you to visit the Canada Border Services Agency website. Turns out it just cleared Canada customs 2 days ago. COVID-19 Related Travel Restrictions across the U.S. What do the results from the Track tool mean? How to contact us online or by phone. 0300 322 9434. Duties and taxes apply to all international goods imported by mail that exceed the $20 exemption. The CBSA is unable to provide a precise tracking of parcels being processed. Once a package is in customs: Neither Canada Post nor the receiving postal administration can intervene or inquire about the status of the parcel. Verify the shipping and handling fees that may apply prior to completing your purchase. Contact Your Courier Service Contact the courier service to ask about the status of your package if your tracking code didn’t work. The non-Customs government agency that's placed the hold is most likely the FCC, as they require proper forms to be filled out whenever electronics are being imported into the US. You need to wait for the package to clear customs. Canadian Border Services Agency can be contacted by email at [email protected] or by phone in the United States at 1-204-983-3500, says the CBSA website. 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